MetricaTeam Terms of Service

Effective date: November 8, 2026

1. Who we are

MetricaTeam (the "Service") is a weekly plan vs. actual reporting service for teams, available at metricateam.com.

The Service is provided by Maksim Kazankin, an individual resident in Vietnam, address: 6 Bãi Dương, Bắc Nha Trang, Khánh Hòa 650000, Vietnam ("we", "us"). You can reach us at support@metricateam.com.

These Terms are a contract between us and you. "You" means the person who registers and, if you register for a company or other organization, that organization. By creating an account, you accept these Terms. If you do not accept them, do not use the Service.

2. Our reseller, Paddle.com

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle.com provides all customer service inquiries and handles returns. Paddle.com takes the payment, calculates and collects sales tax or VAT, and issues invoices.

Your purchase from Paddle.com is also governed by Paddle.com buyer terms. Your use of the Service is governed by these Terms.

3. The Service

The Service lets a team record metrics, plans, actuals, and comments every week, and shows them on dashboards. We provide it online as software as a service. We give you a non-exclusive, non-transferable right to use it for your internal business purposes during your subscription.

We develop the Service over time and may change its features. If a change materially reduces a paid feature, we will tell you in advance.

The Service is designed for business and professional use. You must be at least 18 years old to register.

4. Accounts and administrators

You must give accurate information and confirm your email address. Keep your login details secure. You are responsible for what happens under your account.

The person who registers a company becomes its first administrator. Administrators control the company workspace: they add and remove users, set roles and metric visibility, and manage billing. The company is responsible for its administrators and users.

5. Plans, free use, and trial

Current plans and prices are on the Pricing page.

Standard. Standard is free, with no time limit, while the company has 1–2 users. From the third user, all users are paid.

Pro. Pro includes AI summaries and is paid at any number of users.

Trial. Each new company gets one free 30-day trial, starting from the day it signs up, on any plan. During the trial, the Service is free for any number of users. After the trial, the terms of the chosen plan apply. If there is a payment coming, we remind administrators 3 days and 1 day before the trial ends, with its amount. You can change the plan at any time, including during the trial; if you move to Standard before the trial ends, Pro is not charged. If Pro is not paid by the end of the trial, the company returns to Standard. With three or more users, the failed payment rules in section 6 then apply.

6. Payment and subscriptions

Subscriptions. Paid plans are subscriptions for 1, 3, 6, or 12 months, priced per user. They are paid in advance through Paddle.com. Your subscription renews automatically at the end of each period until you cancel it. You authorize Paddle.com to charge your payment method for each renewal.

Adding users. New users get access right away. On a monthly plan, they are billed from your next billing period, and there is no charge for them for the rest of the current period. On a 3-, 6-, or 12-month plan, Paddle.com charges right away for the rest of the prepaid term, prorated, at the per-user price of your term.

Changing plans. Moving from Standard to Pro takes effect right away; after the trial, with a prorated charge. Moving from Pro to Standard, or changing the length of your subscription, takes effect from the next billing period.

Price changes. We will tell you about a price change at least 30 days before it applies to you. It never affects a period you have already paid for.

Taxes. Paddle.com adds any applicable sales tax or VAT at checkout.

Failed payments. If a renewal is not paid, or a company with three or more users does not pay after the trial, access continues for a 7-day grace period. After that, access stays with one administrator and one other user of the administrator's choice, and is suspended for the others. Your data stays intact, and access returns after payment, subject to section 14.

Cancellation. You can cancel at any time in the billing section of the Service. Your plan stays active until the end of the paid period and does not renew.

7. Refunds

Refunds are described in our Refund Policy, which is part of these Terms.

8. Your data

Ownership. You keep all rights to the data you put into the Service ("Customer Data"). You give us the right to host and process it only to provide the Service to you.

Your responsibilities. When you add your team's data, you confirm that you have a lawful basis to do so and that you have told those people about it. You are responsible for the accuracy and lawfulness of Customer Data.

Export. You can export data to Excel at any time.

Personal data. Our Privacy Policy explains how we handle personal data.

9. Data processing terms

This section applies when Customer Data includes personal data covered by the GDPR or UK GDPR. For that data, you are the controller and we are your processor. Its subject matter is providing the Service, for the length of your subscription. It covers names, work email addresses, job titles, reporting lines, metrics, and comments of your users.

We will:

• process the data only on your documented instructions, which these Terms and your settings in the Service represent, unless the law requires otherwise;
• make sure people with access are bound by confidentiality;
• apply appropriate technical and organizational security measures;
• use only the sub-processors listed in our Privacy Policy, stay responsible for them, and give you at least 30 days' notice of a new one, so that you can object;
• transfer data outside the EEA or UK only with a safeguard the law allows;
• help you respond to requests from individuals and meet your security, breach notification, and impact assessment duties;
• tell you without undue delay about a personal data breach;
• delete or return the data when the Service ends, at your choice and within the period in section 14, except where the law requires us to keep it;
• give you the information needed to show compliance, and allow one audit a year on 30 days' written notice, or more often if a supervisory authority requires it.

10. Acceptable use

You must not:

• break the law or the rights of others through the Service;
• try to gain unauthorized access, or test or bypass our security without our written permission;
• disrupt the Service or put an unreasonable load on it;
• copy, resell, or reverse engineer the Service, except where the law allows it;
• put special categories of personal data into the Service, such as health data.

11. AI features

On Pro, the Service creates AI summaries of the week's results. They are generated automatically and can be wrong or incomplete. They are suggestions for your review, not professional advice. Do not base a decision about a person only on an AI summary. The data sent to the AI provider is described in our Privacy Policy.

12. Availability and warranties

We work to keep the Service available, but we do not promise that it will be uninterrupted or error-free. We may carry out planned or urgent maintenance. Our Refund Policy describes what happens if the Service is unavailable.

To the extent the law allows, the Service is provided "as is", without warranties of any kind. Decisions you make based on data in the Service are your own.

13. Intellectual property

We own the Service, including its code, design, and brand. Nothing in these Terms transfers those rights to you. If you send us feedback, we may use it without any obligation to you.

14. Suspension and termination

You can stop using the Service at any time. Before you leave, you can export your data. After your subscription ends, your data stays stored and access can be restored by paying.

12 months after your subscription ends, we delete the company's data. If a company on the free plan has no logins for 12 months, we delete its data too. In both cases, we email the administrator 30 days before that. An administrator can also ask us at support@metricateam.com to delete the company's data sooner.

We may suspend or end your access if you seriously or repeatedly break these Terms, or if the law requires it. Where we can, we will warn you first and give you time to export your data.

15. Liability

Nothing in these Terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.

To the extent the law allows:

• we are not liable for indirect or consequential loss, or for loss of profit, business, or data;
• our total liability under these Terms is limited to the amount you paid for the Service for the last paid period.

If you are a consumer, you keep all rights that the law of your country does not allow us to exclude.

16. Where the Service is available

Paid plans are available only where Paddle.com allows transactions. Paddle.com does not allow transactions from Russia or Belarus. You must not use the Service if sanctions or export laws prohibit it.

17. Changes to these Terms

We may update these Terms. We will publish the new version with its effective date and tell administrators at least 30 days before a material change takes effect. At your next login after that date, the Service will ask you to accept the new version.

18. Governing law and disputes

We will try to settle any dispute by talking to you first: write to support@metricateam.com.

These Terms are governed by the laws of Vietnam. Disputes go to the competent courts of Nha Trang, Khanh Hoa, Vietnam. If you are a consumer, this does not take away the protection of mandatory consumer law in your country, or your right to go to court there.

19. Contact

Maksim Kazankin, 6 Bãi Dương, Bắc Nha Trang, Khánh Hòa 650000, Vietnam, support@metricateam.com