MetricaTeam Refund Policy

Effective date: November 8, 2026

This policy explains when you can get your money back for MetricaTeam. The Service is provided by Maksim Kazankin. Paddle.com is our reseller and Merchant of Record, so Paddle.com processes all refunds.

1. 14-day money-back guarantee

If you are not happy with the Service, you can ask for a full refund of your first payment within 14 days of that payment. You do not need to give a reason.

2. Refund for unused time

After those 14 days, you can cancel and ask for a refund of the unused part of your paid period. We calculate it like this:

amount paid × unused calendar days ÷ calendar days in the paid period

This applies to monthly and prepaid plans. For a prepaid plan, the calculation uses the discounted price you actually paid.

If the payment was made by a business, we deduct the payment processing fee that Paddle.com charged for that payment, as shown in Paddle.com's records, and state the amount in our reply. If you paid as a consumer, we refund the full amount calculated above.

3. If the Service was unavailable

If the Service is unavailable, your paid period is always extended by the days of unavailability.

You can also ask for a refund for those days:

• if the Service was unavailable for more than 24 hours in a row through our fault;
• if it was unavailable for more than 72 hours in a row because of events beyond our reasonable control (force majeure).

4. What is not refunded

• time you have already used, except under section 1 or 3;
• free periods and trial periods, because you did not pay for them;
• discounts or bonus periods from promo codes;
• the payment processing fee, in the case described in section 2.

5. How to ask for a refund

Write to us at support@metricateam.com from your account email, or to Paddle.com's buyer support. Include your company name and the Paddle.com receipt or order number.

We answer within 3 business days. Paddle.com returns the money to the payment method you used. Your bank may take a few more days to show it.

6. Cancelling without a refund

You can cancel at any time in the billing section of the Service. Your plan stays active until the end of the paid period and does not renew.

7. Your legal rights

This policy does not limit rights you have under the law. If you are a consumer in the EU, EEA, or UK, you also have the right to withdraw described in Paddle.com buyer terms.